Kangyoukaixin IP Telephone Recording Management System comes standard with a 1TB hard drive, featuring a removable design that allows users to optionally configure 2TB/4TB/8TB hard drives. Users can start using the device immediately after properly connecting the lines. It boasts powerful functions including incoming call records, outgoing call records, incoming call pop-ups, cloud storage backup, and recording query and statistics.
This system is widely applicable to commercial phones, power dispatching, hotline service phones, critical position phones, financial securities, automobile 4S stores, real estate companies, public security alarms, monitoring phones in security departments, as well as recording for aviation, railway, transportation scheduling and production scheduling in various industries. It is particularly suitable for enterprises that need to preserve complete call system records.
Product Features
● Safety and Reliability
Equipped with a Linux (or Kylin V10) system and an industrial-grade embedded system, it operates independently, ensuring safety and reliability.
● User-Friendly Interface and Simple Operation
The system adopts a B/S architecture, allowing any computer to manage recording devices, check real-time device operation status, and play back recording files via a browser—no additional software installation is required on the computer.
● Strict Security Mechanism
Permissions are assigned according to user levels to strictly prohibit unauthorized operations. Meanwhile, the system automatically saves operation information to system logs for future inquiry.
● Excellent Recording Quality
Adopting our company’s advanced voice technology to ensure high-fidelity sound quality during playback.
● Diversified Backup Mechanisms
Supports real-time synchronous backup through multiple modes such as cloud platforms, NAS network drives, and FTP push, ensuring that recordings are not lost.
● Convenient and Fast File Retrieval
Relevant recording files can be quickly found by combining multiple search criteria, such as channel number, call date, call time, caller number, and called number.
● Practical Remote Playback Function
In addition to local query and playback, recordings can also be queried and played remotely via the network or phone.
● Intelligent Disk Space Management
The system realizes intelligent cyclic disk writing. When the remaining recording space reaches a preset value, the system automatically deletes the earliest invalid files, eliminating the need for manual maintenance.
● Protocol Provision and Secondary Development
It supports various common recording functions with flexible configuration, basically covering current needs for recording systems. It provides secondary development interfaces for easy integration with third-party platforms and also supports secondary development to meet the needs of different customers.
Distinctive Features:
Speech-to-Text Conversion:
Integrates with iFlytek's recording servers to enable real-time voice transcription, supporting both online and offline modes for flexibility.
Pop-up Dialing & Contact Management:
Syncs with PC clients for one-click dialing and automatic pop-up of caller information upon incoming calls. Enables instant access to contact profiles and call histories, enhancing response accuracy and service quality.
Universal Pickup Compatibility:
Fully compatible with market-standard audio pickups, featuring impedance matching technology. Implements intelligent voice activation with adjustable silence thresholds, recording only when sound is detected to optimize storage.
Dual-track Recording:
Separately records both parties in a conversation, maintaining distinct audio channels for clear attribution and playback.
Recording Services: Supports recording for (SIP) IP and allows simultaneous recording of up to 256 channels.
Recording Query: Enables composite queries of recording results based on various criteria, such as line channel number, call time, call duration, the other party's number, local number, agent ID, agent group number, missed calls, etc. Fuzzy query is also supported.
Recording Statistics: Supports analysis and statistics on the number of recordings (incoming calls, outgoing calls, answered calls, missed calls) and call duration for each channel.
Multi-mode Recording: Supports multiple intelligent recording modes including full-process continuous recording, selective recording, voltage-controlled recording, voice-controlled recording, code-controlled recording, ring flow-controlled recording, reverse polarity-controlled recording, and forced recording.
Recording Playback: Supports online playback of recordings or playback after downloading and backup.
Recording Filtering: Supports blacklist and whitelist recording filtering functions, enabling selective recording based on numbers.
Real-time Monitoring: Supports real-time monitoring by cloud agents; manager agents/senior leaders can monitor calls of personnel in their group in real-time.
Unified Management: Supports distributed centralized management, with clear visibility of device faults, device offline status, loose port lines, hard disk abnormalities, etc. at a glance.
Cloud Agent Management: Supports cloud agent software, which is divided into ordinary agents, team leader agents, and manager agents, integrated with CRM (Customer Relationship Management). It can realize real-time pop-ups for incoming/outgoing calls, and note/prompt customers' call history records.
Cloud Platform Management: Can centrally manage up to 4 cloud platforms simultaneously, supporting centralized management, query, playback, download, and backup of multiple recording systems within the network.
Number Collection: Supports dual-standard caller ID collection (FSK and DTMF) with automatic compatibility, achieving a recognition rate of 99.99%.
Real-time Backup: Supports real-time backup to cloud disks, manual download and backup to management computers via cloud agents, and also supports backup by replacing (removable) hard disks.
Permission Control: Features multi-level permission management, supporting simultaneous access by multiple users, with different permissions assigned to different accounts to enhance the security of recording data.
Email Notification: Supports real-time monitoring of device status, and can send real-time email alerts to managers when abnormalities occur.
Automatic Maintenance: Automatically triggers alarms when disk space is insufficient, CPU usage is too high, or errors occur, and performs automatic maintenance according to preset mechanisms.
Power Failure Protection: Supports power failure protection to ensure that important data and recording files are not lost.
Operation Logs: Supports recording of operation logs, and important operations can be queried.
Product Model: KYKX8000(I) IP Telephone Recording Device
Device Dimensions: 1U standard size, metal material, 440mm × 297mm × 47mm
Storage Capacity: Standard 1TB removable hard drive (2TB/4TB/8TB hard drives optional)
Storage Duration: 1TB theoretically supports 37,500 hours of recording
Voice Codecs: G.711 a-law, u-law, mp3, ADCMP
Recording Encoding Formats: ALAW (64kbps), ULAW (64kbps), mp3 (8kbps)
Cascade Interfaces: 2 × RJ45 (10/100M Ethernet ports)
Console Port: RS232 serial port for backend configuration
Power Supply: AC220V
Power Consumption & Net Weight: ≤14W, ≤5KG
Operating Environment Requirements:
Storage Temperature: -20℃ ~ 70℃
Long-term Operating Temperature: 0℃ ~ 45℃ (in operation)
Short-term Operating Temperature: -5℃ ~ 50℃
Relative Humidity: 5% - 95% RH (non-condensing)
