Communication Requirements
Reform and Innovation
Replace some traditional analog phones with IP network phones in the company's existing communication environment, while retaining some traditional analog phones.
Functional Diversification
It is necessary to realize various communication functions between traditional analog phones and IP phones, such as free internal calls, call transfer, call pickup, multi-party calls, call hold, sequential ringing, voice mail, multi-level IVR, call recording, and voice conference rooms.
Solutions
Under the condition of LAN interconnection, use Kangyou Kaixin IPPBX communication software. All the retained analog lines are made into telephone crystal heads, connected to the O-port voice gateway, and then registered to the IPPBX server.
The retained analog telephones register extension numbers through the S-port voice gateway, and the S-port voice gateway is then registered to the IPPBX server. The replaced analog lines are changed to trunk IMS lines. An optical fiber for the IMS line applied from the operator is connected to the optical-to-electrical conversion device applied from the operator, and the outgoing network cable is directly connected to the IPPBX server.
Register the newly applied line resources to our IPPBX system through SIP registration. Employees using IMS lines are all equipped with IP phones, which are registered on the IPPBX, realizing functions such as free internal calls between analog phone extensions and IP phone extensions, and shared IVR processes.
Solution Advantages
Quick Deployment
Based on network transmission of voice, IP phones can be registered as extensions simply by connecting to a network cable, without the need to lay telephone lines.
Extensions can be flexibly migrated; IP phones can be used normally once connected to the network.
Simple Maintenance
Adopting web-based configuration with a user-friendly interface, daily maintenance can be completed with basic computer network knowledge.
Extensions can be expanded through authorization without purchasing additional hardware, and can be expanded to tens of thousands of extensions.
Improved Communication Efficiency
In addition to desktop phones, Kangyou Kaixin provides a mobile APP softphone, which supports searching for colleagues' extensions in the address book and making/receiving calls with colleagues anytime and anywhere.
Built-in rich functions such as telephone conferences, video calls, broadcast intercom, and one number for multiple phones, improving internal communication and collaboration.
Optimized Services
Kangyou Kaixin's telephone customer service platform provides advanced queue functions such as automatic operator, queue announcement, balanced distribution of incoming calls, and call recording, improving the incoming call experience and enhancing patient satisfaction.
API interfaces are provided, which can be connected with other management systems to provide data services for incoming call appointments and telephone return visits.
This solution has been highly recognized by the customer. After confirming the specific launch time, with the cooperation of various departments of Kangyou Kaixin, it was quickly deployed, allowing the customer to put it into actual business use immediately. It is believed that through this adjustment of the communication deployment plan, the development of the enterprise will reach a new level.
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